Provide technical training and solutions to the work-study IT staff. Receive calls, walk ins, and emails from faculty, staff and students of ACC concerning all IT needs that can include password changes, review and update concerning work ticket orders.

Provide excellent customer service when receiving calls, attending to walk-ins, and emails from faculty, staff, and students concerning all IT needs brought to the Helpdesk. Utilize all the tools within the work ticket system to monitor and provide tier 1 support to resolve user issues brought to the helpdesk. Provide customer support to all facets of desktop information technology systems needs. On occasion, evening and weekend hours may be required. but flexibility in schedule is required to meet the needs of the department. Note: P ositions typically work Monday - Friday 8:00 a.m.

Tuition Reimbursement - To help our staff develop their skills, we offer a tuition reimbursement program good for courses taken at any of the Community College System colleges.

Professional Development - We provide professional development and enrichment opportunities for our staff to help them grow personally and professionally through our Center for Professional Enrichment and Human Resources department.

Benefits - We offer a competitive benefits package, including: health coverage, retirement, paid time off, flexible spending accounts, life insurance, and more.All ACC employees participate as educators striving to create an accessible, inclusive environment that promotes success for students, employees, and the surrounding community. The faculty and staff at ACC are passionate about student success.

Lansweeper ticketing system